1. What This Policy Covers
This policy applies to the only paid product on climbit.lol: billboard sponsorship bids — paid placements of a brand name, link, and pitch on the public sponsor leaderboard and in-game Hyper-Portal billboards. Everything else on the site is free.
2. The General Rule: Instant Digital Delivery
A sponsorship placement goes live as soon as your payment is confirmed, which means delivery is immediate. For that reason, paid bids are non-refundable once the placement is live — except in the specific cases listed below.
If your payment succeeded but the placement has not gone live, you are always entitled to a full refund (see Section 3).
3. When Refunds Are Honoured
- Technical fulfilment failure: if payment succeeded but your billboard did not go live within 24 hours, and we cannot fix it manually, you receive a full refund.
- Duplicate charges: if you were charged twice for the same bid due to a network glitch or checkout timeout, the duplicate is refunded in full.
- Unauthorised transactions: if a charge was made with your payment method without your permission, it will be refunded after verification with Dodo Payments, our Merchant of Record.
- Service discontinued: if climbit.lol stops operating entirely while your paid placement is still active, you may request a pro-rata refund for the undelivered remainder.
Placements removed because they violated our Terms of Service (Section 6: Acceptable Content) are not eligible for refunds.
4. Being Outbid Is Not a Refund Case
The leaderboard is a live, dynamic bidding environment by design. If another sponsor outbids you and takes a higher rank, that is the core mechanic working as intended — not grounds for a refund. Your brand remains visible on the board ranked according to your bid amount.
5. How to Request a Refund
Email us within 7 days of the transaction:
Email: syntaxandsignal@gmail.com
Subject: Refund Request — [brand name / transaction reference]
Please include your checkout email address, transaction reference, date, and reason. We aim to respond within two business days.
A quick email resolves things far faster than a card chargeback — please contact us first so we can make it right.
6. Processing Timeline
Approved refunds are issued through Dodo Payments back to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.